We accept inquiries by telephone, email or personal customer visits to our workshop from private individuals, selected interior designers, architects and builders. Under normal circumstances I aim to reply within 24 hours to your inquiry, but some quotations will take 4 - 10 days depending on how involved your project requirements are. Quotations that follow, will be issued by email or during face to face meetings that follow. I should advise that Robert Ball is a sole trader, and will handle all aspects of your project on a personal basis, however from time to time, subject to pressure of work, and contracts , I will , use local recommended sub contract labour to complete a project, only after agreement with you.

The Covid - 19 pandemic has caused a massive change in the way we do business. For your safety we operate an online virtual video call diary, with slots bookable every day at 5pm or 5.30pm via our website provider , www.houzz.co.uk. All of which can be booked online by email contact. We also use whats app.

If appropriate, I will be happy to make an appointment to meet at your home to discuss your requirements, offer any advice and assistance. Quotations are issued free of charge and without obligation. Full information about your project is required as well as access to your location for accurate measurements.

In order to proceed with your work, we can issue a pro forma invoice for a 50% deposit, or discuss stage payments and final account settlement terms based on your project time scale, size and order to delivery terms. We accept credit/ debit card payments over the phone, or offer a small portable card reader I can bring over to your home. We accept online banking payments, BACS, to the account details as shown on your invoice. On special occasions we accept cheques. We do not take cash payments.

At this present time, all work is subject to VAT at the current rate.

Our terms of business are stated on your estimate, which we send you via our quick books online system, your acceptance of this quote will be required along with a deposit to confirm the order.

When we have received your payment, you will receive a receipted account and any information as appropriate about insurance backed guarantees. Our confirmation letter will also act as our company guarantee and information about the long term maintenance and care of your bespoke joinery to ensure longevity and efficiency once the installation is completed.